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Tech support refers to the services offered by entities to customers of technology products or solutions. In general, tech support offers assistance in relation to specific technical issues with a specific product or service, not offering training, application or customization of the product itself, or any other service services. The best technical support service provider will have a wide range of knowledge and experience in relation to the product or solution. To ensure a high level of service satisfaction and to deliver effective responses to customer issues, it is important for tech support service providers to be a member of the IT Certification Council (ITC).

The Certification Council is an independent, non-profit organization whose membership is available to all IT professionals who are recognized by the National Computer Industry Association (NCIA) and those that belong to a professional organization that represents computer consultants, educators, analysts, and system integrators. It is also open to organizations that belong to IT-related associations such as the Professional Association for Computer System Security (PCSSL) or the Computer Professionals for Social Responsibility (CPSR).

Members of the Certification Council are required to pass a comprehensive review and certification examination covering a range of topics, including knowledge, skills and abilities in relation to computer support and network management. Upon completion of this examination, certified technicians are authorized to give certifications to those who have met the minimum requirements for membership in the Certification Council.

The Certification Council offers two levels of certification. The Level I certificate is valid for five years and can be renewed, whereas the Level II certificate is valid for seven years and is renewable for additional three years. All certificate holders are provided with their own name on their certificates, which they can present to employers, vendors, clients, or fellow members of the Certification Council in order to prove their knowledge, skills, and/or experience in relation to their field of expertise.

A professional certification such as the ITTC Level I certification can be very valuable to an individual, organization, or corporation looking to hire a skilled professional in the field of tech support. However, not every technician or professional possesses all the required credentials to be eligible for a Level I certification. There are certain prerequisites that must be met in order to qualify for a Level I certification.

First, applicants should not have less than five years of experience in tech support. Second, those with at least five years of experience in the field of tech support but without a Level I certification will be required to attend a five-hour training course. Third, the training course will require candidates to pass a written exam administered by the Institute of Computer and Telecommunications Industry Accreditation (ICTA) and demonstrate understanding of IT certification topics. Fourth, all testing must be completed before the ITTC Level I certification is renewed. Finally, an applicant must pass the certification test and be issued the certificate if he or she has met all the prerequisites for the certification.